Shipping policy

Thank you for choosing BetterTitanium. We are committed to delivering your ultralight titanium gear quickly, securely, and reliably across the globe.

1. Order Processing Time

All orders are verified, inspected, and securely packed before dispatch. Orders are typically processed and shipped within 24 to 48 business hours (excluding weekends and statutory holidays). Once your parcel has left our facility, you will automatically receive an email confirmation containing your tracking number.

2. Estimated Delivery Times

We work with premier international air couriers to provide fast and secure transit. Below are the estimated delivery timeframes based on recent transit averages:

  • United States & Canada: 7–12 business days
  • United Kingdom & European Union: 6–10 business days
  • Australia & New Zealand: 7–12 business days
  • Southeast Asia & East Asia: 5–8 business days
  • Rest of the World: 10–15 business days

*Please note: Remote areas, seasonal logistics peaks, or unexpected customs delays may occasionally extend delivery times.

3. Shipping Rates & Free Shipping Threshold

  • Standard Tracked Shipping: Flat rate of $6.99 (calculated at checkout).
  • Free Shipping: Automatically applied to all qualifying orders over $99 USD.

4. End-to-End Tracking

Every shipment comes with an end-to-end tracking code. You can monitor your package from dispatch to front door delivery. Please allow 24–48 hours after receiving your shipping confirmation email for the carrier's tracking system to update scan points.

5. Customs, Taxes & Import Duties

Most individual consumer orders clear customs under standard international de minimis thresholds without additional duty fees. However, any applicable local customs charges, import duties, or value-added taxes (VAT) levied by destination authorities remain the sole responsibility of the customer.

6. Damaged, Lost, or Stolen Packages

  • Damaged in Transit: Inspect your package upon arrival. If an item arrives damaged or compromised, contact us within 48 hours with clear photos of the packaging and item. We will arrange an immediate replacement free of charge.
  • Lost Shipments: If your tracking shows no update for more than 15 business days, please reach out to our team so we can open a priority tracer with the carrier and dispatch a reshipment or refund.

7. Incorrect Address Disclaimer

Please double-check your shipping address prior to completing checkout. If you notice an error in your address, notify us at support@bettertitanium.com within 2 hours of placing the order. Once an order is dispatched, address changes cannot be accommodated.

Need Assistance?

For any questions regarding shipping or order status, please reach out to our dedicated support team at support@bettertitanium.com. We respond to all inquiries within 24 hours.